Accessibility Statement

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Accessibility Statement

General Commitment

Pilot Mall is committed to making our website accessible for all customers, including those with disabilities. Consistent with this goal, we have taken a number of steps to enhance our site and increase its usability by those who access the web using assistive technology. Our efforts are guided by the Web Content Accessibility Guidelines, version 2.1, Level AA (WCAG 2.1 AA). We will continue to enhance our digital properties to deliver accessible experiences.

Accessibility on PilotMall.com

Our website utilizes the Shopify platform and modern themes designed according to accessibility best practices. We utilize various tools to ensure our site allows for easy navigation and readability. We regularly monitor our site to ensure we are following accessibility standards to the best of our ability.

Disclaimer & Ongoing Efforts

Please be aware that our efforts to maintain accessibility and usability are ongoing. We anticipate that from time to time, within our resources, we will be making modifications to parts of our website, and possibly modifications to the accessibility of our website.

While we strive to make the website as accessible as possible, some issues may be encountered by different assistive technology as the range of assistive technology is wide and varied. We appreciate your understanding as we work to provide a seamless experience for all customers.

Third-Party Applications and Content

Our website may use third-party add-ons or “plug-ins” for certain functions (such as Google Maps, social media feeds, review widgets, etc.). These are often necessary for the operation of a modern e-commerce site, but we may not have full control over their structure. These may not work the same for every user and/or every type of disability. We are not responsible for those elements which we do not control.

Video and Audio

Our website contains video and/or audio elements. We strive to ensure each video and/or audio element includes closed captioning or a text equivalent located near the element.

Browser Accessibility Information

Many browsers provide their own accessibility tools to assist you. We have not reviewed these tools, but provide the links below for your convenience:

Google Products (Chrome, Android): Google Accessibility
Firefox Browser: Firefox Accessibility
Internet Explorer / Edge: Microsoft Ease of Access

Contact Us & Privacy

If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please contact us.

We are happy to assist you via phone or email. Please note that your privacy will be strictly protected. You will not be required to provide any personal information regarding your specific disability, only the information needed to help you access our goods and services.

Phone: 678-335-2400
Email: team@pilotmall.com
Instructions: If emailing, please place “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.

We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies.

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